Home / FAQ
FAQ

Some Frequently Asked Questions

  • How long will it take to receive a response after the inquiry?

    We attach great importance to every inquiry. On weekdays, we will respond to inquiries within 8 hours of receiving them.

  • Are you a factory or a trading company?

    We are a direct manufacturer with independent production capabilities. It has three production bases, as well as an international sales department, providing full-process services from production to export.

  • What products do you mainly offer?

    Our company specializes in designing and manufacturing high-end wire and cable equipment, including copper wire twisting machines, PTFE extrusion machines, core wires, chemical foaming extrusion machines, physical foaming extrusion machines, outer sheath extrusion machines, planetary cage twisting machines, and other products.

  • In which fields is the product mainly applied?

    Mainly used for the output of civil building lines, power lines, and whole plant equipment, as well as the output of Cat5/5E/6/6A/7 whole plant equipment through network lines.

  • Do you support customized production?

    Of course, Customized production is our core business. We can develop and manufacture based on the drawings or samples you provide.

  • How about your company's production capacity?

    Our company covers an area of 50 acres and it has an independent research and development center, precision machining center, paint baking room, etc. 

  • What is the size and personnel structure of the company?

    The company currently employs over 210 staff members, including more than 10 engineers and over 50 professional technicians.

  • How to ensure product quality?

    We implement full process quality management. After each process, there is an inspection, and the final inspection of the finished product is 100% in accordance with customer requirements and international standards.

    We have advanced laboratories equipped with complete testing equipment such as spectrometers, coordinate measuring machines, X-ray flaw detectors, etc., to ensure comprehensive monitoring of chemical composition, mechanical properties, non-destructive testing, and geometric dimensions, and deliver high-precision products.

  • What are the payment methods?

    The trade terms (such as FOB, CIF, etc.) will be confirmed when quoting. Batch production usually adopts a 30% advance payment method, with the remaining balance paid upon receipt of a copy of the bill of lading. We mainly accept T/T, but we can also negotiate to use L/C.

  • How to arrange the transportation of goods?

    We are close to the port and mainly use sea transportation, which is convenient and efficient. If urgent delivery is required, we can also arrange air freight.

  • Which markets are the products mainly exported to?

    The products are exported to more than 30 countries and regions around the world, including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada.